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(Summary description)The Democratic Republic of Congo, located in Africa, has attracted the attention of investors all over the world for its rich natural and mineral resources.
The Democratic Republic of Congo, located in Africa, has attracted the attention of investors all over the world for its rich natural and mineral resources. The lithium mine, located 500 km north of Lubumbashi, is also favored by mining tycoon. In 2015, one customer in the mining area purchased 7 dump trucks from SINOTRUK, these trucks have passed the warranty period of the truck by 2018. However, "customer first" is the working principle that every SINOTRUK stuff adheres to. Therefore, SINOTRUK Lubumbashi office team always keep regularly visit to this area for after-sales service tracking and provide continuous professional services for customers.
Due to the backward infrastructure construction and terrible road condition in the Democratic Republic of Congo, the only way to reach Lubumbashi lithium mining area is by the domestic small plane with worrying safety. Nevertheless, in response to the customers demand, Mr. Ma, the after-sales staff and the sales personnel of Lubumbashi office, after finishing the preparatory work, decided to set out as usual and went to the mine area where the customer was located.
The small plane makes the passengers hold a sweat every time, when the plane lands in a piece of dust, they can really feel relieved. From the airport, after nearly one hour’s turbulence, SINOTRUK service team finally arrived at the customers site. After a simple break, the two staff began to work according to the established plan, starting from checking the truck status, working environment, driver’s operation, spare parts storage, maintenance & training and other details, gradually investigated the truck problem, and helped the customer to draw up service and maintenance plans, which dispelled customers doubts and increased their confidence in truck cooperation. The 7 trucks is not a large number, but SINOTRUK service team will overcome any difficulties and carry out service work in the most tough environment because “customer satisfaction” is SINOTRUK’s aim. This shows the professionalism of SINOTRUK team to the customers.
