SINOTRUK Guinea office team service is on the way

(Summary description)The unexpected COVID-19 in 2020 will give a heavy blow to all countries in the world. At the same time, due to the failure of various plans in the new year, many political and economic goals can not be achieved as scheduled, which also aggravates the global tension.

The unexpected COVID-19 in 2020 will give a heavy blow to all countries in the world. At the same time, due to the failure of various plans in the new year, many political and economic goals can not be achieved as scheduled, which also aggravates the global tension. In Africa, the seemingly "forgotten" land of economic development, COVID-19 has arrived in fear. At present, the number of infected people in Africa is more than 1 million, of which the cumulative number of confirmed cases officially announced by Guinea is 7952. We dont know how credible the official data is. However, the backward medical and health conditions and the peoples weak awareness of epidemic prevention and so on, all these factors doomed Guineas "anti epidemic war" to be extremely difficult.

The rapid development of COVID-19 poses a new challenge to our service team in Guinea: How to provide high-quality service for customers while doing a good job in epidemic prevention? After several discussions, the team decided that in order to ensure the normal operation of customers vehicles during the epidemic period, the service personnel should unswervingly stand on their posts, advance and retreat together with customers, and practice the family service of SINOTRUK. In order to satisfy the customers, everyone in the team is duty bound. Thus, there is the following story told by Guo Huaiqian, a member of SINOTRUKs Guinea team:

"At 6:00 a.m. on July 23, there was a torrential rain outside the window. Suddenly, I woke up from my dream by the ring of my mobile phone. I realized that it might be that the customer had an emergency that needed us to deal with. This also made awake and quickly entered the" fighting "state. At the first time, I contacted the person in charge of the team to get a general understanding of the situation of the vehicles in trouble on the half way, and prepare various maintenance technical documents required. At this time, the sky was slightly bright, but the heavy rain seemed to make it more difficult for us to go out for the service. The rain didnt mean to stop at all. Because the rain was too heavy, the water flowed down the handle of the umbrella on my arm, which made me feel cold. In this way, we drove 85 kilometers in the heavy rain to the fault site. After carefully listening to the customers description of the fault, we quickly make a judgment and accurately find the problem. After the emergency discussion of our team, we made a clear and effective emergency repair plan. After five hours of rush repair in the rain, the vehicle problem was successfully eliminated, and the customer team was able to move forward as planned. "

At the end of the rush repair, he was invited to the customers office and submitted the vehicle documents at the same time. The customer said, "In such a heavy rain, you can still arrive at the scene so quickly and remove the fault for us at such a fast speed, thanks for your warm-hearted service!" The satisfied smile on the customers face is the greatest comfort to all the SINOTRUK team.

On the way back to the office, the rainstorm turned into drizzle. Looking at the drizzling outside the window and the scenery that has been retreating along the way, I have a deep feeling. I think about the blooming of SINOTRUK vehicles in the African market, the warm scenes with customers, and the brothers and sisters who have been stationed abroad together. The pride of being a member of SINOTRUK and the pride of having the honor to develop overseas market together with such a national company came into being.

We will continue to unswervingly implement the overseas strategic layout of SINOTRUK in the future work， practice the passion culture of "Strive for the first place, or you are wasting time" and the efficiency culture of "Treat one day as two and a half days".